Frequently Asked Questions
Everything you need to know about your Mimi & Lula shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a return label.
Are your accessories safe for young children?
Safety is our priority. All Mimi & Lula products are rigorously tested to meet international safety standards, though we recommend adult supervision for children under 3 due to small parts.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Do you offer gift wrapping services?
Yes, we offer beautiful signature gift wrapping and the option to include a personalized handwritten note at checkout for a small additional fee.